Legal
Privacy policy
Last updated 5 November 2026
This policy explains what personal information Dimensions France collects on dimensionsfrance.com and in the My Dimensions France student portal, why we collect it, who we share it with and the choices you have. Dimensions France is based in Toulouse, France. You can reach us at contact@dimensionsfrance.com.
What we collect
- When you contact us or book a call: your name, email address, phone number, the service you are interested in and anything you tell us about your plans, such as your level of study, subjects, start date and English test.
- When you use the student portal: your account details (name and email address, and your name, email address and profile picture if you sign in with Google), your profile and study plans, the programmes you save, the applications you ask us to make, the documents you upload (for example passport, transcripts, certificates, CV and letters) and the messages you send to your advisor.
- When you browse our website: information about your visit, such as pages viewed, the device and browser you use, your approximate location and the advert or link that brought you here. This is collected with cookies and similar technologies, described below.
Why we use it
- To answer your questions, hold the calls you book and provide the services you ask for.
- To prepare and submit the applications you ask us to make, and to keep you updated about them by email, phone or WhatsApp.
- To give you access to the student portal and keep your account secure.
- To understand how our website is used, improve it and measure how well our adverts work.
We do not sell your personal information.
Cookies, analytics and advertising
Our website uses Google Analytics, Google Tag Manager, Google Ads, the Meta Pixel and Microsoft Clarity. These tools use cookies and similar technologies to count visits, show which pages and adverts work, and record how pages are used (Clarity can record clicks and scrolling on a page). You can block or delete cookies in your browser settings, and change your advertising preferences in your Google and Meta account settings.
Who we share it with
- Schools and application platforms you choose to apply to: only the information and documents that application needs, and only when you ask us to apply.
- Service providers that run our services for us: Webflow (website hosting), Cloudflare (handling website forms), Zoho (Bigin, where our advisors manage your file, and Catalyst, which hosts the student portal, its database and encrypted document storage), Cal.com (call booking), Google, Meta and Microsoft (analytics, advertising and Google sign-in).
- Authorities, where the law requires it.
Some of these providers store or process information outside the European Union, including in India and the United States.
How long we keep it
We keep your information for as long as we need it to provide the services you asked for, to stay in touch about them, or to meet legal obligations. You can ask us to delete it at any time.
Your rights
You can ask to see, correct, download or delete your personal information, or object to how we use it, by writing to contact@dimensionsfrance.com. In the student portal you can also update your profile and remove your documents yourself. If you are in the European Union, you can complain to the French data protection authority, the CNIL (cnil.fr).
Security
Documents uploaded to the student portal are stored encrypted, and only you and the Dimensions France team can open them. Every request to the portal is checked against your signed-in account.
Changes to this policy
If we change this policy, we update the date at the top of this page.